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PrimeVOX Promotes VoIP Survivability, Voice Quality

December 01, 2017

PrimeVOX Communications is promoting the fact that it delivers VoIP survivability within 10 seconds. The two-year-old Dallas area company also notes that it uses the Opus codec. And it’s also planning to introduce audio and video conferencing services in the near future.


The company uses self-healing mesh technology to reroute calls to a secondary data center if the primary one is unavailable. That enables it to automatically repair the outage and restore service very quickly. PrimeVOX Communications says many competing VoIP carriers need up to 30 minutes for such a fix, and many need up to an hour of monthly downtime.

On a separate note, the company says the quality of its VoIP connections are top-notch. It’s able to do that in part because it employs the wideband speech codec known as Opus, which allows for clearer calls. Opus can deliver great audio quality even in situations in which the connection is not great.

“This new Opus system has a ton of cool features that allow us to offer excellent call quality even [over] the very worst network connections,” said Luke Escude, VoIP engineer at PrimeVOX Communications. “Opus enables our users to make calls that can withstand the inconsistency and volatility of any internet connection.”

PrimeVOX Communications also noted that it can deliver “near-perfect call quality for customers using Gogo Inflight Wi-Fi.”

The PrimeVOX VoIP service also features:

• Custom on-hold music,

• Hunt groups,

• Inbound call queues,

• Online account management,

• Ring and paging groups,

• Voicemail to email, and

• Unlimited toll-free calling.

VoIP services are increasingly part of larger solution suites that also include unified communications including conferencing, email, messaging, mobile clients, presence, and team collaboration. Gartner says the leaders in the unified communications as a service arena include RingCentral, 8x8, Orange Business Services, West, Verizon, and BT. Challengers, it says, are Microsoft, Google, and AT&T. It considers NTT Group, Masergy, and Star2Star as niche players. And it says Fuze, Mitel, and BroadSoft (which Cisco is acquiring) as visionaries.




Edited by Mandi Nowitz

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