VoIP Solutions Featured Article

How Safe is Your VoIP Solution?

July 27, 2017

By now, we all know about the many benefits VoIP solutions have to offer. They help companies and individuals save money, make working on the go easier, and are overall just more convenient. However, as a recent FOX23 News article reminds us, it’s important to make sure you read up on VoIP solutions before choosing one, so that you don’t have to come across any unexpected surprises.

Rick Fankhauser, a man from Broken Arrow, OK, received one such surprise when he realized that his VoIP phone was not registered to his address. In fact, the VoIP phone was linked to an address that is miles away from his home. Now, on an ordinary day, that wouldn’t be too big of a deal. However, if there’s ever an emergency at Fankhauser’s house, he’s going to be in a lot of trouble because emergency help won’t be headed in the right direction if he calls from his VoIP phone.

Like many others, Fankhauser was drawn to VoIP solutions because of its inexpensive cost and convenience—after all, it’s hard to argue with a solution that only needs a router to work. However, after realizing how inaccurate the location services were with his phone, he decided to do some investigating. He contacted local and state leasers, members of Congress and even the FCC, all of which could not help him. All of these entities are aware of the issue—the FCC’s website even states "Not all VoIP services connect directly to emergency services through 911."

FOX23 did some investigating of its own after hearing this and decided to contact various providers, such as Magic Jack, Vonage and AT&T. “…we found various warnings about 911, such as a call for users to make sure the correct address is registered with the company and warnings of the possibility of losing phone service in a power outage,” FOX23 reported.

These are some worrisome findings and they just go to show that nothing is perfect. However, according 911 officials, VoIP customers just need to take action and register the correct address with their provider. It’s a simple solution; the problem was just that no one knew the issue existed. So, if you or your business are looking to implement VoIP solutions, don’t be afraid to go ahead with those plans. The pros far outweigh the cons here—just make sure to keep your address up to date.

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