VoIP Solutions Featured Article

New 9-1-1 Solution Saves Lives

June 13, 2017

There’s no hiding the fact that VoIP solutions offer myriad benefits, including reduced operational costs, more advanced features, and the added bonus of promoting the mobile workforce. On this last point, VoIP is an essential part of keeping the remote workforce up and running. It allows workers to stay connected no matter where they are or what device they’re working on. Therefore, it’s safe to say that we have VoIP to thank for the added flexibility in our work lives.

However, that flexibility has its downsides as well. Yes, being able to work from wherever you want in the world is a huge benefit to any job. Yet, it’s also caused some safety issues. Responders have had a difficult time pinpointing exactly where a person is located during an emergency if they’re calling from a VoIP or mobile phone.

Back in the day where everyone had at least one landline in the house, it was much easier for emergency responders to locate a caller and get them help. If someone was calling from a landline during a break-in, for example, responders could easily figure out the exact address of the house because of the landline. Now, with so many options available for calling, it’s harder to pinpoint exact location, which makes saving people more difficult.

GeoComm, which provides 9-1-1 development services to local, regional, statewide and military agencies in 49 states, has announced that GeoLynx Server, a Web-based 9-1-1 mapping solution, has added support to display device-enhanced hybrid locations from the RapidSOS Clearinghouse. The purpose is to improve location accuracy and therefore provide faster and more reliable 9-1-1 response to wireless callers.

“This new mapping capability appears on a 9-1-1 calltaker’s workstation map when a caller is using a mobile phone that has the capability to send the device location,” stated John Brosowsky, GeoComm Vice President of Product Management and Innovation.

The new partnership between GeoComm and RapidSOS has the potential to save countless lives. Since not many people still have a landline in their house, and therefore mainly rely on mobile of VoIP phones, a solution like this was definitely needed. According to Directions Magazine, “Early test calls of this functionality show that device-based hybrid caller location was available by the time traditional Wireless Phase 1 (cell tower and sector) information came in, and the caller location was on average more accurate than traditional Wireless Phase 2 latitude / longitude positions calculated for mobile phones.”

In emergency situations, the quicker a responder can find a victim, the better. Now, thanks to GeoComm and RapidSOS, VoIP callers can feel safer in all scenarios.


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