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The City of Sorgues Turns to 3CX for VoIP Solutions

June 06, 2017

3CX, developer of a next generation software-based unified communications (UC) system, has been making headlines a lot lately. It recently attended CommunicAsia 2017 with Htek and has been busy providing its VoIP PBX solution to companies such as Baker Tilly Azerbaijan, Synchramed and SYSCOM. Now, 3CX is providing connectivity to yet another customer, except this time the VoIP PBX will be powering an entire city’s operations.

The company just announced that The City of Sorgues, France, has carried out successful deployment of 3CX’s VoIP PBX solution amongst the municipality. The city is located in the Provence-Alpes-Côte d’Azur region of southern France and is home to over 18,000 inhabitants. Of those 180,000 inhabitants, 450 work as public servants, which is why a VoIP upgrade was desperately needed.

According to the city’s telephony manager, Joel Salgado, The City of Sorgues had been using Alcatel’s OMNI PBX Enterprise solution for years. However, the solution was no longer cost effective because the product is no longer supported. Therefore, Salgado knew a drastic rise in price was coming, and he decided to use this as an opportunity to seek out a PBX that would provide the city with more features.

His search for more features and better flexibility ultimately led him to 3CX’s open standards solution. “It was obvious for us to choose an open standards solution. 3CX’s Unified Communications System is not only open standards, but is easy to use and administer, gives us access to new technologies like softphones, Android and iOS applications and, of course, gives impressive value for money,” said Salgado.

Aside from more features and flexibility, 3CX’s solution also provided an unexpectedly speedy deployment. By working with 3CX’s partner Digito, The City of Sorgues was able to have its new phone system up and running in a matter of hours without any disruption to public services. According to the announcement, the city’s 260 Snom IP phones were automatically provisioned and Digito quickly took over their 64 lines and beroNet gateway.

Edited by Maurice Nagle

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