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Baker Tilly Azerbaijan Deploys VoIP Solutions for Improved Productivity

May 16, 2017

The bigger the company, the more important it is to have high quality equipment on hand. This should go without saying, but surprisingly enough many companies don’t upgrade their systems. Countless large businesses still have legacy systems in place, making it harder for them to keep up with their customers. This is poor planning for any company that’s even a little bit popular, as customers are more likely to go with a company that can quickly answer their questions and requests.

This is a problem that the Azerbaijan branch of the world-leading finance consultants, Baker Tilly, recently experienced. Based in the capital, Baku, the Azerbaijani member of the international group has been in operation since 2007 and has become one of the most well known audit and business services firms in the country. Unfortunately, the company did not have a high quality system in place to match its reputation.

Until very recently, Baker Tilly Azerbaijan was using an outdated Cisco phone system. As a result, the company lacked key features that several other businesses have been benefitting from, and employees were not as productive as they could have been. Employees can only be as productive as the systems they’re given allow them to be, and the outdated Cisco system was not setting them up for success.

Enter 3CX. The developer of next-generation software-based Unified Communications systems announced recently that it has deployed its VoIP PBX solution at the Baker Tilly Azerbaijan location. Since the deployment, Baker Tilly Azerbaijan has seen improvements in mobility and productivity, as well as flexibility and simplicity when it comes to managing communications.

“Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution,” said Samir Valiyev, Managing Partner, Baker Tilly Azerbaijan.

Not only that, but Baker Tilly Azerbaijan was able to deploy its new business PBX in a matter of hours with the services of 3CX partner iTech, which also took control of the 50 Cisco phones, eight lines and Yeastar VoIP gateway. The instant success and ease of deployment Baker Tilly Azerbaijan experienced when making this switch just goes to show the many benefits of VoIP solutions.


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