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3CX PBX Improves Operations at Bastion Hotels

April 24, 2017

There are a lot of components that go into running a successful hotel chain—choice of location, services offered, connectivity, etc. If a hotel lacks in any one of those areas, it may fall behind the competition. In terms of connectivity and technology offerings, that fact couldn’t be more true. Not only would a lack of connectivity cause people to choose another hotel for their stay, but having outdated tech in place can actually cost the hotel more money than necessary. That’s fewer customers and more expenses—not exactly a winning combination.


Bastion Hotels recently ran into this problem due to its outdated PBX. The system was costing the company about €100,000 annually, and the outdated nature of the PBX caused poor connectivity. Everyone in that scenario was missing out—the hotel and customers alike. That’s why Bastion Hotels decided to go with 3CX when it chose to upgrade its analog phone system.

3CX is a 100 percent channel company and the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX is known for cutting telco costs and boosting company productivity and mobility. And that’s exactly what it’s done so far for Bastion Hotels. By deploying 3CX, the hotel chain was able to not only reduce costs immensely, but also increase productivity and mobility of employees and collaboration between hotels.

Bastion Hotels was able to carry out the successful deployment of the 3CX VoIP PBX solution across  its 31 locations in a matter of hours. By working with Sbit Hospitality Services, which aids in the computerization of hotels and companies, Bastion Hotels was able to upgrade its systems within the hotels without disrupting operations. “Installation of the 3CX software went flawless. And changes can be done remotely, which further reduces IT labor costs,” stated Bastion Hotels’ Marianne van de Sterren. In addition to the cost savings, this allowed operations to continue to run smoothly, and did not impact the five-star experience the hotel promises its guests.




Edited by Maurice Nagle

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