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Choosing the Right VoIP Phone for Your Company

April 19, 2017

It’s no secret that VoIP has become a game-changer for businesses of all sizes around the world. Whether a large enterprise or a small mom and pop shop down the street, VoIP has the ability to provide cost saving, and all around better, telephony options. One of the most important pieces of VoIP technology is the IP phone. There are various IP phones out there, all claiming to be better than the next. How is a business supposed to be able to tell which one is best for its needs?

The first issue companies come across when deciding whether or not to invest in IP phones is in regard to analog telephone adaptors (ATAs). ATAs are perfectly fine in that they allow employees to use traditional handsets with a VoIP service, without having to buy all new phones and equipment. However, like in most aspects of life, taking the easy way isn’t always the most efficient method. Investing in IP phones helps simplify the entire process and makes it easier to access features such as voicemail and forwarding.

Once you have the ATA vs. IP phone decision down, there are a few aspects to take into consideration when choosing which IP phone is the right fit for your company. As an article from Business IT points out, connectivity options should play a large part in the decision-making process. Writer Stephen Withers points out one of the biggest problems people often run into when they don’t consider connectivity, saying, “Like any digital device, an IP phone needs a power source and for IP phones that often means a plugpack. That’s generally not a big deal in small workplaces, but as numbers increase there’s more to be said for picking phones that support Power over Ethernet (PoE), though you will need a PoE network switch as well.”

Other options include choosing an IP phone with a second network port, so that you only need one network socket per desk, or choosing an IP phone that supports Wi-Fi. These three are all viable options, and the IP phone you choose to go with should really depend on what type of connectivity options fit best with the size and setup of your business.

It’s also important to consider cost and included features. If you’re choosing between multiple providers, it can be helpful to compare details such as battery life, speakerphone capabilities, calling feature options, etc. A more expensive IP phone may have more features, but a smaller business may not need all those bells and whistles. Again, this comes down to the size of the company in question.

At the end of the day, company size and connectivity options should play a large part in deciding which IP phone to choose. Even if a larger enterprise chooses to go with a more expensive version, it can rest assured that it’s still saving money by moving away from classic telephony.

Edited by Maurice Nagle

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